Job Description

Job Title: General Manager

Location: Greensboro, NC

Compensation: $120,000 – $140,000 + Bonuses/Incentives

Benefits:

• Company-provided tools, equipment, and resources to support job performance
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional training and certification programs
• Opportunities for advancement and leadership development

Company Overview:

Tiello is partnered with a leading mechanical service and solutions provider based in Greensboro, NC, in their search for a General Manager to lead operations and drive business growth within the Greensboro market. Our client is committed to delivering high-quality mechanical system solutions, exceptional customer service, and sustainable profitability.

Role Summary:

The General Manager will be responsible for achieving planned growth, profit, maintenance base, and customer retention goals through strong leadership, operational oversight, and team development. This role requires expertise in mechanical systems, sales strategy, operational management, and customer relationship building, ensuring all commitments are met efficiently and to the highest standards.

Project Type:

• Mechanical system projects and service agreements
• Maintenance programs and contract escalations
• New market development and account expansion

Job Responsibilities:

• Lead, manage, and develop staff to meet annual growth, profit, and retention targets
• Oversee project and maintenance agreement execution to ensure high-quality, timely, and cost-effective delivery
• Establish and implement pricing, purchasing, and budgetary policies
• Direct sales strategy development, training, and execution to achieve booking goals
• Manage escalation policies to ensure customer retention while maintaining profitability
• Monitor billing, collections, and cash flow to optimize financial performance
• Foster strong internal collaboration and maintain productive external relationships with clients, vendors, and partners
• Ensure compliance with company policies, EEO laws, and safety regulations
• Develop and execute annual business plans and market penetration strategies
• Provide guidance on field productivity, workforce utilization, and schedule management

Qualifications/Requirements:

• Minimum 7–10 years of experience in mechanical services, facilities management, or related industry leadership roles
• Strong knowledge of mechanical systems for both project and maintenance agreements
• Proven track record in sales strategy, operations management, and team leadership
• Experience with budgeting, pricing, and profitability management
• Excellent communication, negotiation, and relationship-building skills
• Willingness to travel as needed
• Must be eligible to work in the U.S. and able to pass background/drug screening

Tiello LLC is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

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