Job Description

A leading manufacturing organization in Ferrysburg, MI is seeking an experienced Program Manager to join their team on a direct hire basis. This company is known for its outstanding culture, collaborative environment, and truly exceptional benefits package. If you thrive in a customer-focused, project-driven environment and enjoy working cross-functionally to deliver high-quality products, this is an excellent opportunity.

Position Summary

The Program Manager will be responsible for coordinating, managing, and completing customer projects, launches, and product changes. This individual will serve as a key liaison between customers, sales, engineering, suppliers, and internal departments to ensure seamless execution across all phases of program development.

Key Responsibilities

• Serve as the primary internal support contact for customer inquiries, requests, and escalations.
• Coordinate project development activities and new product launches with customers and cross-functional teams.
• Lead program implementation through advanced planning, tooling, sampling, documentation, and submission processes.
• Document design intent, customer expectations, procedures, and all methods required for transfer to manufacturing.
• Develop scope of work for both internal teams and suppliers.
• Initiate and route ECOs and maintain all program documentation and tracking tools.
• Develop and manage program budgets, reporting updates to leadership as needed.
• Build and maintain program timelines including internal and external milestones (design reviews, tooling, PRP gates, etc.).
• Maintain customer APQP documents and ensure compliance with TS16949, APQP, AIAG, and internal quality processes.
• Track, document, and manage all aspects of the PCR/ECN process.
• Lead cross-functional engineering teams to meet customer and internal program requirements.
• Prepare and deliver phase-gate presentations to management.
• Support continuous improvement, APQP, and VA/VE initiatives.
• Communicate program status, risks, and progress to internal stakeholders.
• Ensure all documentation is updated and relevant team members are notified of changes.
• Model and promote company Core Values: Respectful, Integrity, Teamwork, Excellence.

Education & Experience

• Bachelor's degree in Business, Manufacturing, Engineering or related field.
• MBA preferred.
• 3-10 years of Program Management experience, ideally in manufacturing.
• Automotive industry experience strongly preferred.
• PMP certification required.

Technical & Professional Skills

• Proficiency in Microsoft Office.
• Strong documentation, communication, and interpersonal skills.
• Plastic design knowledge and injection molding experience.
• Blueprint / GD&T reading capability.
• Experience with Design for Manufacturing (DFM).
• Strong customer service orientation.
• Ability to manage multiple projects simultaneously and deliver high-quality results.
• Ability to interpret technical procedures and customer specifications.
• Highly organized, self-directed, and disciplined.

Work Environment

• Open office and light industrial environment.
• Air-conditioned workspace with occasional exposure to moderate noise, production areas, and machine shop environments.

Why You'll Love Working Here

• Great company culture built on respect, integrity, teamwork, and excellence.
• Outstanding benefits that support long-term stability and employee well-being.
• Opportunity to lead meaningful programs that directly impact customer satisfaction and company growth.
• Collaborative environment with strong leadership support.

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