Job Description

Analysis & Requirements

• Gain deep knowledge of business processes, operations, and technologies—especially those impacting customer experience.
• Facilitate workshops to capture cross-functional requirements and align stakeholders on solution design.
• Lead discussions with SMEs to define, document, and refine business requirements.
• Analyze current and proposed processes, perform gap analyses, and recommend improvements.
• Collaborate on customer experience and UX design reviews, providing detailed annotations for development teams.
• Define both functional and non-functional requirements (e.g., security, scalability, performance).
• Clearly articulate problem statements, success metrics, and business impact.
• Work with architects and tech leads to plan system integrations and phased development.
• Use SQL and JSON Web service APIs to gather and analyze system data for cross-functional initiatives.
• Conduct compatibility and dependency assessments.
• Produce clear process flows, data diagrams, and use case documentation.
• Translate technical details into business-friendly language for decision-making.

Project Management

• Maintain and communicate project timelines, dependencies, and risks across workstreams.
• Provide regular progress updates to stakeholders.
• Oversee multiple complex projects simultaneously with minimal oversight.
• Develop deployment plans with a focus on dependencies and backward compatibility.
• Build consensus across competing priorities and assist with task sequencing.

Quality Assurance

• Support component, end-to-end, and UAT testing for smooth production releases.
• Assist in root cause analysis and resolution of production issues.

Qualifications

• 5+ years of IT Business Analysis, Product Ownership or Project Management experience.
• Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Management, or equivalent experience.
• Exceptional analytical, verbal, and written communication skills.
• Strong interpersonal skills for daily engagement with stakeholders, SMEs, and executives.
• Proven ability to influence and coordinate across multiple workstreams.
• Skilled in SQL queries and analysis.
• Experience with JSON web service APIs and modern web technologies.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).

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