Product Engineering Technician (Mobile Devices) Job at Asurion, Smyrna, TN

OHVCTWFzN0Zvb2Q3MGFyd05HOUE4bVdQdmc9PQ==
  • Asurion
  • Smyrna, TN

Job Description

Product Engineering Technician (Mobile Devices)

Summary of Job:

The Product Engineering Technician will work as part of the Tech Services & Support team to support operational processes, focusing on the disassembly, reassembly, training, and maintenance of fixtures. The ideal candidate will have experience in mobile phone and PC troubleshooting and mobile device operating systems (iOS/Android).

Duties & Responsibilities:

  • Perform disassembly and reassembly of various fixtures and components.
  • Train team members on proper disassembly and reassembly techniques.
  • Maintain and update training materials and documentation for fixture maintenance.
  • Approve and maintain UAT results, test device inventory, and data.
  • Partner with Engineers to identify and develop new-feature test processes.
  • Partner with Engineers and Operations to implement latest updates, features, and systems.
  • Support Operations and Help Desk team in troubleshooting localized systems issues and provide recommendations for swift resolutions.
  • Develop the ability to recognize problems or data trends that need further investigation.
  • Document results of root cause analysis investigations and recommend potential solutions.
  • Make good technical decisions and complete tasks & assignments under direction.
  • Escalate technical issues to engineering staff.

Skills/Knowledge:

  • Proficiency in consumer electronics and mobile device troubleshooting and testing, preferably with a service and repair background.
  • Practical experience with various mobile OEMs and their operating systems.
  • Experience in disassembly and reassembly of electronic components.
  • Ability to train and mentor team members.
  • Testing, test planning, and documentation of test plans and processes.
  • Experience in mobile device and electronic devices content clearing or diagnostics is beneficial.

Education and Experience Guidelines:

  • 2-year technical or associate’s degree in electrical, mechanical, or process technology or 3-4 years relevant electrical/electronic experience.

Job Tags

Similar Jobs

AP Executive Staffing

Human Resources Assistant Job at AP Executive Staffing

 ...Human Resource Assistant AP Executive Staffing is partnered with a great company in the dental industry to hire a motivated and detail-oriented HR Office Assistant This is an exciting opportunity to join a dynamic and collaborative team, supporting core administrative... 

Eversys SA

Warehouse Associate Job at Eversys SA

 ...leading-edge espresso solutions, conceived and delivered over the past 30 years. Eversys Inc, a wholly owned subsidiary of Eversys Switzerland, is positioning itself to become the leading commercial espresso machine supplier in North America. Eversys Inc. is looking to... 

Triumvirate Environmental

Field Service Supervisor Job at Triumvirate Environmental

 ...Field Service Supervisor Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Field...  ...advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. The ideal candidate will... 

badam

Arab Operations Job at badam

 ...sorting of Middle Eastern products, understanding player needs through user feedback and solving player problems;2. Responsible for Arabic translation and proofreading;3. Responsible for community operation and management of Middle Eastern products, including planning... 

Vaco by Highspring

Chinese fluent Content Analyst (US-Remote) Job at Vaco by Highspring

Role Objective To audit ads that consist of visual, text and audio per shared guidelines. The ads will be usable for the client's ad network and are viewed by our users/advertisers. Therefore it calls for consistent accuracy and an excellent review. Content Reviewer...