Job Description

Position: Principal Product Designer
Location: Fort Worth, Texas (hybrid)
Duration: Contract
Job ID: 173116

Job Overview:

The Principal Product Designer will be a key member of the Digital Customer Experience team within the Customer Experience Organization. This role involves working within a multidisciplinary UX team to drive user experience for customer and employee-facing applications. The position requires influencing product and design decisions, ownership of initiatives from inception through implementation, and contributing to either product-focused teams or Design Operations to scale design across the enterprise. The role offers an opportunity to showcase a passion for design and infuse it into the product ecosystem and customer journey.

Responsibilities:

• Influence leadership and set a creative vision to simplify travel for customers and employees while enabling design at scale.
• Collaborate with the design systems team to define standards, processes, and governance for reuse and efficiency.
• Present work clearly and compellingly to stakeholders using storytelling and presentation skills.
• Mentor and provide constructive feedback to empower designers to create data-driven and customer-centric designs.
• Manage interdependencies to maintain consistent digital experiences across channels.
• Conceptualize and develop design strategies and solutions, leading ideation and concept exploration activities.
• Champion accessibility and inclusive design practices.
• Manage design tool updates, vendor relationships, and advocate for funding to ensure the team has the right toolset.
• Streamline design processes at scale and maintain regular meetings to foster design quality.
• Stay updated on the latest design and technology trends and identify opportunities for innovation.
  

Qualifications:

• Bachelor's degree in visual communication/design, interactive design, human-computer interaction, or related discipline, or equivalent experience.
• 5+ years of experience as a UX creative practitioner with a proven track record in large or highly matrixed organizations.
• Experience working closely with engineers from inception through implementation in an agile environment.
• Proficiency in responsive, adaptive, and accessible designs for mobile apps (iOS and Android), desktop, and web applications.
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms.
• Preferred: Master's degree in human-computer interaction, human factors engineering, computer science, visual design, or related discipline.
• Preferred: 10+ years of experience as a UX creative practitioner with a proven track record in large enterprises or highly matrixed organizations.
• Expert user of design and prototyping tools such as Figma and Adobe CC.
• Understanding of HTML, CSS, JavaScript, and other frontend development languages.
• Advanced analytical skills for solving complex data problems and implementing sustainable solutions.
• Strong organizational skills to intelligently build flows and wireframes for complex applications.
• Familiarity with emerging technologies such as generative AI and spatial computing.
• Proficiency in using project management tools like Rally, Jira, and Aha! to track progress and report status.
• Storytelling and presentation skills to effectively communicate design decisions.
• Ability to express design principles and rationale to generate consensus and achieve cohesive experiences for customers and employees.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $70 - $80

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

Job Tags

Full time, Contract work, Remote work,

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