Oracle Cloud HCM (Help Desk) Lead Job at Buchanan Technologies, Livermore, CA

L2VSSGFNak5vWUoyMGFIM05HdE04bXFQdUE9PQ==
  • Buchanan Technologies
  • Livermore, CA

Job Description

Oracle Cloud HCM Help Desk Lead

Location: Hybrid – 2 days onsite per week in Livermore, CA

Role Overview

We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation, design, configuration, testing, and rollout of Oracle Cloud HCM modules, with a strong focus on Help Desk / HR Service Delivery . This role will serve as the functional lead for the module, partnering closely with business stakeholders, technical teams, and implementation partners to ensure a successful deployment and post-go-live support model.

Key Responsibilities

  • Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
  • Drive functional design sessions , gather business requirements, and translate them into scalable Oracle Cloud configurations
  • Configure workflows, case management, knowledge base, approvals, SLAs, and security roles
  • Lead and support system testing activities , including unit testing, integration testing, and UAT
  • Act as the primary functional SME for the Help Desk module throughout the project lifecycle
  • Collaborate with technical teams on integrations, reporting, and data migration as needed
  • Support change management, documentation, and end-user training efforts
  • Provide guidance on post-go-live support , enhancements, and optimization opportunities

Required Qualifications

  • Proven experience leading Oracle Cloud HCM implementations , specifically Help Desk / HR Service Delivery
  • Strong hands-on experience with design, configuration, and testing
  • Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
  • Strong understanding of HR processes and service delivery models
  • Excellent stakeholder communication and leadership skills
  • Ability to work in a hybrid environment , including onsite presence in Livermore, CA (2 days/week)

Preferred Qualifications

  • Experience with additional Oracle Cloud HCM modules (Core HR, Absence, Talent, etc.)
  • Prior experience in enterprise or public-sector environments
  • Experience supporting post-implementation stabilization and enhancements

Work Arrangement

  • Hybrid: 2 days onsite per week in Livermore, California

Job Tags

2 days per week,

Similar Jobs

Fresh Del Monte

Executive Assistant Job at Fresh Del Monte

Purpose of Position: The Legal, Executive Assistant plays a crucial role in supporting the Global legal Department in HQ. The position is responsible for assisting with various administrative and legal tasks to ensure the efficient operation the department. Accountabilities...

BHE GT&S

Associate Regulatory Analyst/Regulatory Analyst/Sr Regulatory Analyst Job at BHE GT&S

BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting opportunity as a Associate Regulatory Analyst, Regulatory Analyst or Sr Regulatory Analyst at our headquarters in Glen Allen, VA. RESPONSIBILITIES Provides supporting information for the pricing of customer...

Besen Partners

Commercial Real Estate Agent Job at Besen Partners

ASSOCIATE - NATIONAL INVESTMENT SALES GROUP Job Description/Requirements Licensed commercial real estate salesperson will work directly with the Managing Director on multifamily properties ranging in size from $1 million to $200 million. You will be expected to generate...

Marquis Companies

Housekeeping/Laundry Aide Job at Marquis Companies

Overview: Housekeeping/Laundry Aide JOIN AN OUTSTANDING TEAM! Whats your wish list for the perfect job? Maybe its to make a positive impact in the world , or to grow your career . Maybe working with a great team is top priority, or to feel respected and valued... 

Purple Yam LLC

Retailer Job at Purple Yam LLC

Retailer Location Winter Garden, FL : With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafs in the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a ...