Job Description

Job Summary:

The Network Manager will be responsible for overseeing network infrastructure, and leadership of the technical team. This role ensures integrity of the campus network including fiber optic rings, data centers, wireless, and all network services in North America locations. The Network Manager is responsible for applying standards to maintain high availability and strong security standards.

Essential Functions and Responsibilities:

Network Design and Implementation:

• Design and deploy company LANs, WANs, and related equipment including firewalls, switches, wireless networks, servers, routers, UPSs, and other hardware. Technologies include Cisco, Palo Alto, Fortinet, Microsoft, and others
• Configure networks to ensure high availability for fulfilling business objectives and processes.

Network Maintenance and Troubleshooting:

• Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Upgrade network hardware and software components as required.

Security Management:

• Implement network security measures to protect data, software, and hardware.
• Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

Vendor Management:

• Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases.
• Manage and ensure the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.

Team Leadership:

• Lead and manage a technical team network technician and service desk.
• Provide guidance and support to team members, fostering a collaborative and high-performance work environment.

Documentation and Reporting:

• Maintain documentation for network configuration, network mapping, processes, and service records.
• Prepare and deliver network performance statistics and reports.

Required Knowledge, Skills and Abilities:

• Four-year related degree and/or related experience
• Minimum of 4 years related technical experience in field.
• Strong oral and interpersonal communication skills.
• Experience and Knowledge with network infrastructure and Microsoft operating environments
• Experience with cyber security including network intrusion, endpoint security, monitoring
• Strong understanding of network infrastructure and network hardware.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Well-developed conflict management skills.
• Ability to work effectively as a member of a team.
• Ability to work with confidential files and/or materials

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