Online Customer Support-Laboratory Express Job at Laboratory Express, Birmingham, AL

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  • Laboratory Express
  • Birmingham, AL

Job Description

Online Customer Support - Laboratory Express

$27-32/hour | Full-time | Remote | Training Provided

About the Role

Laboratory Express is seeking experienced Online Customer Support professionals to provide premium service to healthcare providers and patients. Earn top-tier compensation while working from home in this essential healthcare support role.

Key Responsibilities

  • Provide expert customer support via email, chat, and online ticketing systems
  • Assist healthcare providers with complex laboratory test ordering and coordination
  • Handle escalated patient inquiries regarding test results, billing, and insurance
  • Process insurance authorizations and resolve coverage issues
  • Coordinate with laboratory teams to resolve technical and logistical challenges
  • Maintain detailed case documentation in customer relationship management systems
  • Train and mentor junior customer support team members

Requirements

  • High school diploma required; Associate's or Bachelor's degree preferred
  • Minimum 2-3 years customer service, healthcare, or technical support experience
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and ability to handle complex situations
  • Experience with CRM systems, ticketing platforms, and healthcare software
  • Self-motivated with proven ability to work independently in remote environment
  • No laboratory experience required - comprehensive training in laboratory operations and medical procedures provided!

Remote Work Requirements

  • Dedicated professional home office space free from distractions
  • High-speed internet connection (minimum 50 Mbps recommended)
  • Computer provided by Laboratory Express or meet technical specifications
  • Ability to maintain consistent schedule and reliable attendance
  • Must reside in authorized work-from-home states

Job Tags

Full time, Remote work, Work from home, Home office,

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