Job Description

About the Role

The Manager plays a key leadership role in supporting the day-to-day operations, ensuring an exceptional member and team experience. This person models our brand values—connection, professionalism, and care—and works closely with leadership to align practice performance, staff development, and member satisfaction.

Key Responsibilities

• Lead, coach, and support front and clinical team members to uphold Baker Health standards of hospitality and communication.
• Manage daily operations, scheduling, and coordination across departments to ensure a seamless flow for members and providers.
• Oversee onboarding and training of new team members to ensure consistent delivery of the Baker Health experience.
• Track and analyze key metrics such as membership retention, cancellations, and operational efficiency.
• Collaborate with leadership on performance feedback, training needs, and culture initiatives.
• Address member concerns promptly and empathetically, ensuring a positive resolution and reinforcing trust.
• Support event coordination, inventory management, and special projects as needed to elevate the member experience.

Qualifications

• 2+ years of experience in healthcare, hospitality, or operations management.
• Exceptional communication, emotional intelligence, and problem-solving skills.
• Ability to lead with empathy, accountability, and a commitment to excellence.
• Strong organizational skills and attention to detail in a fast-paced, people-centered environment.
• Proficiency in modern digital tools (Athena, G-Suite, or related systems preferred).

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