Job Description

Client Experience Co-Ordinator

 Purpose of the role

This role is central to delivering a seamless and welcoming client experience at P Johnson NYC. You’ll be the first point of contact for enquiries, manage the showroom phone, and ensure clear, timely communication with clients. Alongside this, you’ll take a lead role in managing back-of-house operations, including receiving and storing stock, coordinating completed alterations, and maintaining showroom standards. The role ensures that both the front and back of house run smoothly, supporting the team in providing an exceptional overall client experience. Key responsibilities

• Manage incoming enquiries via phone, email, and in-person, ensuring timely, helpful, and brand-aligned responses
• Operate the showroom phone, take messages, and connect clients to the right team members
• Take ownership of receiving, checking, and storing stock in an organised and efficient way
• Maintain showroom tidiness, with attention to stock presentation and storage standards
• Monitor back-of-house organisation, ensuring stock, packaging, and alterations are managed methodically
• Contact clients when alterations are completed and coordinate collection or delivery
• Support fittings, product education, and styling advice where required to enhance the client experience

Skills & attributes

• Strong interpersonal skills and a warm, confident manner with clients
• Highly organised and detail-oriented, with a methodical approach to stock handling and back-of-house processes
• Able to manage multiple priorities while maintaining service excellence
• Proactive and reliable, with a strong sense of responsibility for showroom operations
• Genuine interest in P Johnson’s aesthetic and product range

To apply

Please send your application to  ts@pjt.com .

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