Job Description

Job Title: Medical Claims Processor

Location: Frankfort, KY

Pay Rate: $23/hour

Job Type: W2 Contract to Hire

Contract Timeline: 1-Year (Potential for Extension & Full-Time Placement)

Job Description

Calculated Hire is seeking TWO Social Security Disability Claims Processors to join our client’s Disability Termination Services team in Frankfort, KY. This role provides critical administrative support to disability adjudicators by managing claimant communications, developing new cases, and facilitating the flow of medical documentation. The position requires strong communication skills, attention to detail, and the ability to thrive in a structured but flexible office environment.

Essential Duties and Responsibilities

• Manage a high volume of claimant interactions (30–40 calls daily), including:
• Outbound calls for medical record follow-up and appointment reminders
• Responding to claimant inquiries and assisting with documentation needs
• Support a unit of eight team members with claims processing and case development.
• Initiate new disability cases and electronically request medical records for incoming claims.
• Communicate with medical providers, attorneys, and school personnel to obtain and expedite records.
• Prepare and format letters, forms, and supporting documentation for claims processing.
• Monitor scheduled consultative examinations and assist claimants with overcoming attendance barriers.
• Maintain accurate and organized case files in compliance with program requirements.
• Provide additional administrative support and perform other duties as assigned.

Education

• Bachelor’s degree preferred.
• Equivalent administrative or office experience may substitute year-for-year.

Experience & Skills

• Proven administrative background in an office or professional services environment.
• Strong verbal communication skills and comfort handling high call volumes.
• Proficiency with Microsoft Office Suite, email systems, and database/software navigation.
• Highly organized with strong attention to detail and follow-through.
• Personable, professional, and able to adapt to training and evolving responsibilities.

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