Job Description

Why Join Us?

At CARE Plastic Surgery, we are dedicated to fostering a supportive environment where our team members can thrive. You'll be part of a practice that values teamwork, continuous learning, and exceptional patient care. You'll be part of a team that is dedicated to excellence, continuous learning, and delivering the highest level of patient care. We offer competitive compensation, fun perks, opportunities for professional growth, and a chance to make a positive impact in the lives of our patients.

Position Overview:

The Medical Assistant (MA) position at CARE Plastic Surgery position will work a combination of front and back office. This position will assist with clinical duties like preparing exam/treatment rooms, taking vital signs, and assisting in consultation and post-operative appointments, and delivering select treatments/services, as well as clerical duties such as answering phones, scheduling appointments. The MA position is a member of the clinical team and will play a supportive role in the delivery of our award-winning, white-glove patient care. This role will directly interact and work with other Patient Experience team members, nurses, aestheticians, and our double board-certified plastic surgeon. We will give preference to candidates with previous medical experience, phlebotomy certification, and/or experience in the cosmetic industry.

This is a full-time position eligible for all our benefits. Benefits offered include (but are not limited to) dental, vision, and life insurance. We offer healthcare coverage with BCBS, as well as a retirement program.

Key Responsibilities:

• Performs responsibilities in a manner that promotes highest patient/client care, white glove service and customer satisfaction.
• Organizes and plans for patient appointments by organizing clinic schedules, test results, etc.
• Rooms patients while documenting reason for visit, vital signs, medication list, allergies, surgical history, etc.
• Serves as a medical scribe and maintains clear and accurate recordkeeping when assisting in appointments.
• Performs B-12 injections, blood draws, specimen collections, equipment cleaning/reprocessing, and other requested procedures and sterilization operations.
• Prepares and stocks rooms (daily/weekly) with clinic supplies in advance of clinic visit, as well as cleaning rooms appropriately between patients.
• Prepares for and assists with both routine and specialty procedures.
• Ensures a pleasant waiting room experience, maintain cleanliness in all patient-facing areas, and help perform check-in/check-out processes.
• Schedules appointments in person, online, by text, or phone call, optimizing provider time and treatment room utilization.
• Assists with patient referrals and clerical duties, such as scanning and faxing.
• Assists in phone messaging and in person screening in a professional manner with appropriate follow up.
• Maintains privacy and confidentiality per HIPAA guidelines.
• Performs other duties as assigned.

Requirements and Qualifications:

• Associate's degree preferred
• Warm, friendly, and outgoing demeanor
• Positive, can-do attitude
• Highest standard for patient service and satisfaction
• High standard for excellence and meticulous attention to detail
• Polished communication skills (both verbal and written)
• Ability to anticipate needs
• Knowledge of medical terminology
• Punctuality
• Strong technology skills and a willingness to learn new platforms and applications.
• Ability to manage multiple tasks and work collaboratively in a fast-paced environment
• Passion for the aesthetic industry
• Knowledge of current MedSpa and plastic surgery services and skincare products preferred
• Teamwork-oriented with ability to collaborate effectively
• Ability to multitask and work effectively in a fast-paced environment
• Ability to manage confidential information with discretion and sensitivity
• Strong technology proficiency and willingness to learn new platforms and applications. Prior experience with Electronic Medical Record systems is preferred.

Compensation & Benefits

The typical base pay ranges between $19-25/hour, with opportunity for performance-based bonuses. We provide a comprehensive suite of benefits, including paid vacation, medical, life, dental and vision insurance, and a 401K plan.

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