Job Description

ONLY W2 (No C2C)

Role: Mainframe Support Analyst

Location: Alpharetta, GA II Berkeley Heights, NJ II Omaha, NE II Frisco, TX II Milwaukee, WI(Onsite)

Contract: 5+ Months (Contract to Hire)

Overview:

We are seeking a skilled Mainframe Application Support Engineer to join our team, responsible for the development, testing, implementation, and support of COBOL-based Treasury applications. This role involves working on high-volume payment systems and file transmission setups, ensuring operational excellence and continuous improvement.

Key Responsibilities:

• Collaborate with architects, developers, analysts, and QA engineers to deliver high-quality solutions in the financial treasury domain.
• Design, code, test, and implement application enhancements within defined scope, timelines, and budgets, ensuring minimal defects.
• Provide 24x7 rotational support for critical payment processing applications, responding to incidents and alerts based on priority.
• Develop programs for client data transfer and conversion, including file transmission setup.
• Create and refine processes to enhance resolution times and support team efficiency.
• Contribute to operational readiness initiatives and evaluate the effectiveness of production releases and client onboarding.
• Participate in disaster recovery and business continuity planning and exercises.
• Work with cross-functional teams to resolve recurring issues and improve system stability.
• Communicate effectively with internal and external stakeholders, both verbally and in writing.
• Build and maintain strong relationships with key stakeholders to enhance support operations.

Required Qualifications:

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Alternatively, a minimum of 5 years of experience in production operational support.
• Equivalent combinations of education and experience will also be considered.

Experience:

• Minimum 5 years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM, DB2, MQ, and IBM utilities.
• Strong experience with file transmission protocols and tools such as Connect:Direct (NDM), SFTP, and IBM Sterling File Gateway.
• Proven track record in applying ITIL best practices for service operations including incident, problem, change, and root cause analysis.
• 5+ years of experience in high transaction volume systems, preferably in payments.
• Familiarity with SDLC and Agile/Scrum methodologies.
• Strong troubleshooting skills and technical knowledge across the Mainframe stack.
• Excellent communication and collaboration skills.
• Ability to manage multiple priorities in a dynamic environment.

Preferred Qualifications:

• Experience with ACH processing and file creation/transmission.
• Familiarity with Fiserv products such as PEP+ and ARP/SMS.
• Experience using ServiceNow for IT service management.
• ITIL certification.
• Exposure to monitoring tools like Splunk, Dynatrace, TSOView, and MainView

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