Job Description

Job description:

Job Title: Language Interpreter – Cantonese/Mandarin/Vietnamese/ Tagalog (Attractive Pay | Relocation Cost & Extra Perks Available)

Department: Customer Support / Language Services

Job Location: Waterside Building – Louisville, KY: 101 E Main St Louisville KY, 40202

Job Type: Full-time

Pay: Attractive Pay | Relocation Cost & Extra Perks Available

Shift: Monday through Friday

Reporting To: Call Center Manager

Job Summary:

We are seeking a skilled and experienced Language Interpreter fluent in Cantonese/Mandarin/Vietnamese/ Tagalog and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities:

• Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics , quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications:

• Fluency in Cantonese/Mandarin/Vietnamese/ Tagalog and Second Language – English spoken
• Minimum 1-2 years of experience in an international call center , preferably dealing with U.S. customers .
• Prior experience in language interpretation is highly preferred.
• Excellent listening, retention, and note-taking skills .
• Strong interpersonal and communication skills , with the ability to maintain a professional tone.
• Ability to work in a fast-paced , high-pressure environment.
• Basic understanding of cultural sensitivities and appropriate communication etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Educational Qualifications:

• Bachelor's degree in any discipline.

Think global. Think BIG.

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Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Relocation assistance

Work Location: In person

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