L1 Customer Support Agent Job at Goflow, North Bergen, NJ

K2VsSGE4dkZxb2w1MEtid01XMUc4R0dQdkE9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

Guthrie

Respiratory Therapist - Prep/Recovery Unit - Per Diem Job at Guthrie

 ...treatment areas, including the Intensive Care Unit and Emergency Department. To determine...  ...is completed. May be required to work weekends, holidays, and alternative shifts...  ...Experience: 1 year of experience in a healthcare setting is preferred. New graduates will... 

LHH

Customer Service Representative Job at LHH

 ...Location: Iselin, NJ Type of Employment: Temporary indefinite In Office/Hybrid/Remote: Hybrid, 2 days a week in office Hourly Rate: $25/hr Job Summary: A large medical manufacturing company in Iselin, NJ is partnering with LHH to hire a HYRBID, temporary... 

Azra AI

Software Architect (Clinical Trials Platform) Job at Azra AI

 ...Architect to design, develop, and lead the architecture of a modern clinical trials platform. This system will integrate directly with EMRs...  ...-on, partnering closely with engineering, data, and clinical informatics teams to build a scalable, compliant platform used across... 

LVI Associates

Building Enclosure Consultant Job at LVI Associates

 ...Are you driven by curiosity and motivated to solve complex building challenges? A respected engineering consultancy with a national footprint is looking for a Consulting Engineer to join its Building Technology group in Los Angeles. This team focuses on the design, evaluation... 

The Ned & Ned's Club

Security Agent Job at The Ned & Ned's Club

 ...Role: Security Agent Reports to: Director of Security & Engineering Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors...