Akkodis is seeking an IT Service Desk Analyst/ Deskside Support Technician for a 12-month contract with a client in Erie, PA 16530 (Onsite).
Title: IT Service Desk Analyst/ Deskside Support Technician
Location: Erie, PA 16530 (Onsite)
Contract: 12 months, with possible extension
Pay Rate: $16-18/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Job Description:
Responsibilities include:
Prioritize work from a ticketing system (ServiceNow)
Deploy scheduled and manual software updates for end users
Assist with imaging and preparation of devices for users
Assist with planning efforts of assigned projects
Deployment and collection of equipment for end users
Onsite and remote support and troubleshooting for end users
Special projects as assigned (PC refresh, conference room support, etc.)
Qualifications
Associate’s or Bachelor’s degree in Business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered
One year experience providing end user support preferred
Excellent customer service and communication skills
Experience with laptops/PC/Chromebook from a set up and deployment standpoint
Previous experience working with a formal ticketing system preferred
Experience deploying software and imaging computers preferred
Process oriented and goal driven
Must have the ability to work onsite in Erie, PA
If you are interested in this IT Service Desk Analyst job in Erie, PA 16530 (Onsite), please get in touch with Udbhav Mathur at udbhav.mathur@Akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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