Job Description

Be your best self – join the team at Coldwater Creek & Soft Surroundings!

We believe that every woman – at every stage – should look and feel her very best. Like her, our brand is rich with spirit and promise. We’re committed to bringing her unexpected and extraordinary styles that fit her life, so she can always be her best self.

We feel the same way about our team. At Coldwater Creek & Soft Surroundings, we have many exciting and rewarding career opportunities at all levels. We’re an omnichannel retailer serving customers online and through our catalogs. Together with our talented team, we continue building on our rich history of unique style and outstanding customer service.

Benefits and perks:

• Medical, dental, and vision insurance on the first of the month following start date
• Competitive salaries
• Hybrid- remote/in-office work model
• 401(k) Retirement Plan Match
• Employee discounts
• Generous PTO, paid holidays, and sick time off

Coldwater Creek and Soft Surroundings have an amazing opportunity for an IT Director of Project Management to join our team. In this role, you will be responsible for overseeing a portfolio of projects related to all IT areas, including Infrastructure, Dynamics 365, data warehouse, and business intelligence development. You will manage a small team and multiple complex technical projects for a maturing cross functional team. You will be responsible for maintaining project costs, scheduling, and quality assurance, plus all components of monthly planning to include initiating, executing, monitoring, reporting, and closing out of an assigned portfolio of projects. As a key member of the IT team, this position reports to our Chief Technology Officer.

Responsibilities

• Lead and oversee the planning, execution, and delivery of company-wide technology and business projects
• Collaborate with executive and departmental leadership to prioritize project portfolios and align with business objectives
• Establish project governance frameworks, tools, and best practices to support consistent project delivery
• Manage a team of project managers, providing direction, coaching, and performance feedback
• Ensure adherence to project scope, timeline, budget, and quality standards across all initiatives
• Develops and delivers weekly progress reports and escalates progress delays to leadership
• Lead by example: Promote Agile and hybrid SDLC methodologies to ensure that the daily standups, sprint planning, retrospectives, and monthly project portfolio is constantly up to date and aligned with the business priorities
• Drive accountability and communication across internal teams, third-party vendors, and cross-functional business units
• Proactively identify risks and implement mitigation strategies to maintain project integrity and outcomes
• Partner with IT leadership and PMO to evolve and optimize project intake and prioritization processes
• Develops and delivers presentations to key stakeholders as needed
• Other duties as assigned

Requirements

• 8+ years of progressive project/program management experience, with at least 3+ years in a leadership role
• Proven success leading large-scale enterprise initiatives, ideally within a retail, eCommerce, or consumer goods environment
• Strong background in eCommerce platforms, ERP systems, business intelligence, and enterprise system implementations (preferably Dynamics 365)
• Experience managing a team of project managers and building scalable project delivery capabilities
• Deep knowledge of project management tools and methodologies (Monday.com, Jira, MS Project, Agile, Waterfall)
• Has a thorough understanding of business process, resulting data flow, and supporting system properties
• Bachelor’s degree in Information Technology, Business, or related field required
• PM Certification (SCRUM, PM, Six Sigma, etc..) a plus
• Excellent leadership, communication, and stakeholder management skills
• Ability to lead with a balance of strategic vision and hands-on execution in a fast-paced environment
• Must be able to read, write, and speak English fluently

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