Job Description

Position Summary

The General Manager is responsible for providing strategic leadership, operational oversight, and Board and committee guidance for a large-scale homeowners association. The GM is the primary liaison between the Board of Directors, Committees, homeowners, vendors and staff. They ensure that the community is maintained to high standards while delivering exceptional customer service. The GM brings continuity to an ever changing environment and is the champion for the Association’s financial stability, policies and long-term strategic vision.Key ResponsibilitiesBoard and Governance

· Provide strategic leadership and collaborate with the Board of Directors on governance and long-term planning

· Prepare Board meeting materials, agendas and management reports

· Attend Board and Committee meetings

· Assist with the development of policies and resolutions

· Ensure compliance with governing documents, state statutes, and industry best practices

· Prepare and present reports to the Board, including operational updates and strategic recommendations

Homeowner Relationships

· Build and maintain strong relationships with homeowners, vendors, and community stakeholders

· Ensure exceptional service delivery, handle complex homeowner issues diplomatically

· Communicate effectively through newsletters, email updates, website postings, and public speaking at meetings

· Ensure consistent and fair enforcement of community rules and architectural guidelines

· Facilitate positive community engagement and a welcoming environment

Operations Management

· Develop and implement internal policies and standard office operating procedures.

· Oversee the general operation of association amenities: gates, recreational facilities, common areas and landscaping.

· Manage staff performance, including mentoring for succession planning and addressing underperformance with accountability and support.

Property and Asset Management

· Ensure regular inspections of common areas, amenities and shared infrastructure

· Develop and execute preventative maintenance plans

· Source vendors and negotiate and manage contracts with vendors such as: landscapers, security providers, maintenance contractors, auditors and other service partners

· Maintain maintenance records

· Direct activities performed on the property by contracted security, maintenance workers and other vendors to ensure quality and compliance with contractual expectations

Risk Management

· Identify and mitigate risks, safety concerns, and potential liability issues

· Ensure proper insurance coverage is maintained and claims handled

· Maintain compliance with state, local and federal requirements

Financial Management

· Prepare and manage the annual operating budget and long-term reserve funding plans

· Monitor financial performance, review monthly financials and recommend adjustments as needed. 

· Monitor Accounts Payable and Accounts Receivable activity

· Ensure fiscal responsibility and transparency in all HOA financial matters

Qualifications

· Bachelor’s degree in Business Administration, Property Management, or related field (advanced certifications preferred)

· Minimum 5 years of progressive leadership experience in HOA, property management, or related industry

· Three years leadership experience with proven ability to lead teams, develop staff, and manage complex operations

· Strong financial acumen and experience with budgeting and reporting

· Exceptional communication, negotiation, and relationship-building skills

· Ability to effectively manage high expectations

· Demonstrated strategic thinking, problem-solving, and decision-making skills

Compensation & Benefits

This is a full-time, exempt position based on-site at a large scale community. The role requires flexibility to attend occasional evening & weekend events. The position involves frequent interaction with homeowners, vendors, and board members in a professional office environment.

Salary range $95,000.00 - $105,000.00 depending upon experience. Benefits include: medical, dental, vision, retirement plan, and paid time off.

Questions? Or to apply to the position:

To join our team, contact Juanita Carbaugh for more information: juanita@hoacommunitysolutions.com

Job Tags

Full time, For contractors, Work at office, Local area, Afternoon shift,

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