Job Description

Operational Leadership:

• Work directly with Engineering Department employees and Contract Engineers
• Work with other departments and Client in designing and establishing utility easements and site designs
• Oversee the daily operations of telecommunication construction by developing project timelines, budgets, and resource allocation plans.
• Follow and monitor operational strategies to ensure smooth and effective service delivery.
• Coordinate with customer counterparts to optimize workflows and improve job progress.
• Collaborate with engineers, contractors, and other stakeholders to ensure project success.
• Monitor project progress, identify potential issues, and implement corrective actions.
• Prepare and present project status reports to senior management and clients.

Budgeting Management:

• Compile and Track Project cost including all Labor, Materials and Equipment required to complete the project
• Assist in the preparation of job acceptance packages calling out additional items impacting the jobs overall cost.
• Monitor operational costs and ensure project stays within the Budgets and PO issued.

Reporting:

• Use data-driven reports to make informed decisions about process changes, resource allocation, and operational improvements.
• Ensure clients reporting compliance within all required reporting tools
• Provide consistent and accurate updates on the construction progress and estimated completion dates to the clients and management team

Customer Satisfaction:

• Oversee customer service operations to ensure timely and effective resolution of customer issues.
• Monitor, address and resolve complaints as they are assigned

Vendor Management:

• Manage relationships with our contract partners to ensure the delivery of jobs on time and target.
• Work with vendors to assure materials and equipment are quoted, ordered and received in a timely manner.
• Oversee vendor performance to ensure adherence to dates through all phases of the job construction, splicing and testing.

Team Management:

• Lead and supervise a team of office and field operations staff, ensuring proper allocation of resources and efficient performance.
• Provide training, mentorship, and performance management to team members.
• Set clear targets for production weekly, monthly and quarterly.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Manage project documentation, including permits, contracts, and change orders.
• Provide technical guidance and support to project teams.

Qualifications:

• Bachelor’s degree in engineering, Construction Management, or a related field.
• Minimum of 5 years of experience in fiber optic construction or a similar role.
• Minimum of 3 years in telecommunications operations, with at least 2 years in a management or leadership role.
• Proven experience in managing teams, vendor relationships, and operational processes.
• Familiarity with telecom industry regulations, technologies, and best practices.
• Strong knowledge of fiber optic network design, installation, and maintenance.
• Proven project management experience, including budgeting, scheduling, and resource management.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in project management software and tools.
• Ability to work in a fast-paced and dynamic environment.
• PMP certification is a plus.

Skills:

• Strong understanding of telecommunication systems, infrastructure, and service delivery.
• Excellent leadership and people management skills, with the ability to motivate and develop a team.
• Strong problem-solving and decision-making abilities.
• Proficient in data analysis and reporting tools (e.g., Excel, Power BI).
• Strong negotiation, communication, and interpersonal skills.

Certifications (Optional):

• OSHA 30 safety. (plus)
• Confined space cert. (Plus)

Key Competencies:

• Leadership & Team Management: Ability to lead, inspire, and manage diverse teams.
• Operational Excellence: Strong focus on improving efficiency, reducing costs, and maintaining high service standards.
• Customer-Centric: Dedication to ensuring a high level of customer satisfaction through efficient service and issue resolution.
• Analytical Thinking: Skilled in analyzing operational performance and leveraging data for decision-making.

Job Tags

Similar Jobs