Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Basic Function : Maintain the cleanliness of the guest rooms, public areas and back of the house excluding kitchen areas. Supervise all Housekeeping areas to ensure they operate in a smooth and efficient manner. Control the upkeep of all furniture and fixtures

Work Performed :

1. Interview, hire, orient and discipline employees
2. Conduct inspections of all resort areas and corrects as necessary
3. Update departmental job descriptions for each job category as necessary
4. Control, request and purchase items and supplies for all guest rooms and maintain established par levels
5. Keep records of any linen inventory
6. Ensure lost and found procedures are followed to turn over to Safety & Security
7. Set up and maintain an ongoing training program for all job functions
8. Meet with guests and owners to handle complaints and requests
9. Control Housekeeping budget and labor costs
10. Maintain close contact with outside contractors
11. Maintain goodwill, sense of fairness and an open door policy towards employees
12. Frequently test new products and materials to maintain efficiency
13. Ensure all machinery used in the department is maintained
14. Coordinate with Engineering for preventative maintenance schedule to avoid break down
15. Stay in contact with other department heads and management
16. Create a positive guest and owner experience
17. Other duties as assigned

Supervision Exercised : Housekeeping Staff, Housekeeping Supervisors, Housekeeping Managers

Supervision Received : Director of Rooms

Responsibility & Authority :

1. Manage cleanliness of all rooms and public areas throughout the resort

2. Manage and direct budget and payroll for the Housekeeping department

3. Direct and motivate Housekeeping staff

4. Maintain good working relationship with vendors

5. Manage housekeeping operations and staff

Minimum Requirements :

College degree or equivalent work experience. At least 5 year of managerial experience, with at least 2 years at Executive or Assistant Executive Housekeeper level. Must have thorough knowledge of hotel/resort operations with budgeting experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong team member relations skills. Working knowledge of Spanish strongly preferred.

Physical Requirements :

20% Sitting

80% walking, standing and bending

Lifting/Carrying up to 50 lbs.

Hearing and Manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions, room spray & bug spray

Ability to work in all types of weather conditions

Ability to drive golf cart

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