Position: Site Support Specialist – VIP Support (Windows & Mac)
location: San Jose CA(onsite)
Fulltime
Key Responsibilities
• Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals.
• Troubleshoot and resolve hardware and software issues for Windows and macOS systems.
• Install, configure, and maintain operating systems and applications.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Support network connectivity issues (LAN/Wi-Fi).
• Coordinate with remote teams for escalations and advanced troubleshooting.
• Maintain inventory of IT assets and ensure compliance with company policies.
• Document incidents and resolutions in ticketing systems.
o Support IT projects such as system upgrades, migrations, and rollouts.
Required Skills
• Strong knowledge of Windows OS (Windows 10/11) and macOS.
• Experience with Microsoft Office Suite and common business applications.
• Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP).
• Ability to diagnose and resolve hardware issues (desktops, laptops, printers).
• Knowledge of remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.
Soft Skills:
• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Analytical thinking and problem-solving abilities.
• Willingness to travel between office locations if required.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
...About the Job: Job Title: Bilingual Spanish/English-Loyalty Services Representative Location: Chicago, IL Duration: 6 Months (CTH) No. of Positions: 1 SKILLS Provide a needs analysis assessment for what a policyholder may need Strong verbal and...
Job Summary: The Patient Care Technician (PCT) provides direct patient care functions under the supervision of a registered nurse and performs clerical, communication, and other related duties to facilitate the efficient functioning of department services. All duties...
...status and complete requisite departmental paperwork. Notify housekeeping office of any repairs needed in guest rooms. Handle guest... ...High school diploma or equivalent preferred. Prior experience in a similar position preferred. Must be able to stand and...
...Solutions is immediately hiring for a Hospital Pharmacist Nights Position type: Full-time Contract Duration: 13 weeks Location: Bakersfield,... ...experienced Hospital Pharmacist to join our team for night shifts in Bakersfield, CA. This is a critical role covering...
OVERVIEW: Shelf Stockers are responsible for stocking, rotating, and maintaining commissary shelves in accordance with DeCA standards and the Performance Work Statement (PWS). Duties include stocking, cleaning, facing, and rotating merchandise to ensure neatness, freshness...