Job Description

Company Description

Dental Science Lab is a full-service dental laboratory located in Lawrenceville, GA. Our state-of-the-art technology, highly qualified technicians, and exceptional customer service make us the most trustworthy option in the market. We offer quality products and the best solutions for patients, specializing in implants such as titanium and zirconia abutments, titanium bars and zirconia hybrids, and fixed options like porcelain fused to metal, porcelain fused to zirconia, and EMAX crowns and veneers. We also offer removable appliances like cast partial dentures, acrylic partial dentures, full dentures, flexible partials, and dental D partials and night guards.

Role Description

Dental Science Lab is seeking a full-time Dental Operations Coordinator to join our team in Lawrenceville, GA. This dynamic position combines responsibilities in shipping and receiving coordination with a focus on providing excellent customer support to our partnering dental practices. In addition, Dental Operations Coordinator supports the daily operations of the laboratory by managing production schedules, coordinating with dental offices, and organizing work orders. This is an on-site role.

Responsibilities:

• Receive, inspect, and document incoming shipments of dental materials and products.
• Verify shipments against purchase orders and invoices for accuracy.
• Input, identify, and resolve data entry errors and discrepancies.
• Prepare and ship orders to dental offices with meticulous packaging and labeling.
• Act as the primary point of contact for dental offices, addressing inquiries and ensuring a positive experience.
• Coordinate with dental office staff regarding case details for seamless communication.
• Proactively address and resolve dental office concerns, maintaining high levels of satisfaction.

Qualifications:

• High school diploma or equivalent required, associate's or bachelor's degree preferred
• Minimum 2 years of experience in customer service support
• Excellent organizational and time management skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Excellent communication, interpersonal, and customer service skills
• Proficiency in Microsoft Office and dental laboratory management software a plus
• Ability to adapt to new technology and industry changes
• Must be able to work effectively in a team environment
• Ability to lift up to 50 pounds
• Dental knowledge (optional): a basic understanding of dental procedures, terminology, and materials preferred

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