Customer Success Manager Job at SVI, Lewisville, TX

KytaSFk4N01xNFYvM3FIM05HbEY5V0tOdlE9PQ==
  • SVI
  • Lewisville, TX

Job Description

Full-time, Remote Position in DFW

Our service team is looking for a client project manager to support our rapidly growing software training business.

About SVI

SVI is a U.S. based talent solutions and EdTech company that has supported the learning, education, and training needs of many of the world’s most admired companies and institutions. We create innovative learning experiences through our services , our curriculum and media solutions , and our best-in-class software .

SVI’s flagship product, Learner Mobile ( is an award-winning next generation continuous learning platform that serves the needs and desires of the modern learner, giving them on-demand content that helps them perform at their best. The 36 Dollar 360 is the industry’s lowest-priced, easiest to use, and most broadly deployable 360 assessment solution available.

What We’re Looking For

We’re looking for a client success manager to support our clients, manage the Learner Mobile software integration process, create and manage project plans, and coordinate with our creative team as they create custom training programs and courses for organizations.

The responsibilities of this role include:

  1. Partner with clients to kick-off, plan, and manage their implementation or training development projects
  2. Coordinate client interactions and meetings based on implementation or project need
  3. Build and manage detailed project plans across clients
  4. Coordinate with the SVI solutions team to kick-off and manage the success of implementation and training projects
  5. Create custom reports based on client need
  6. Ensure that timelines and success metrics are being met for our clients
  7. Supporting the Director of Services in various client administration tasks

Job Specifics

SVIers are self-driven problem solvers. We are good at figuring things out quickly, making smart decisions, and working effectively with our team and our clients' teams. Our team members are also customer-centric, often going above and beyond to support the success of our customers and their needs. A client project manager at SVI will have the opportunity to serve our clients and grow their career. We are looking for someone who:

  • Holds a bachelor’s degree
  • Has 3+ years of service or business experience
  • Ability to interact directly with clients with expertise and professionalism
  • Proficient in project management methodologies, tools, and technologies.
  • Is detail-oriented and deadline driven
  • Is tech and software savvy
  • Proactive and solution-oriented mindset
  • Ability to adapt to the dynamic nature of SVI's diverse client base.
  • Is devoted to learning about our clients and their businesses
  • Excellent communication and presentation skills
  • Training development experience is a plus

Location and Travel

This role will require occasional meetings at client locations and some travel for team and client meetings. SVI has office locations in Lewisville, TX and Springdale, AR. We'd like our team member to primarily be onsite at the office; however, we have a very flexibe work environment for times that work from home is needed.

Job Tags

Full time,

Similar Jobs

Meet Life Sciences

Inspection Consultant Job at Meet Life Sciences

*1 week assignment on-site in Charlotte, NC* Job Summary: We are seeking an experienced Pre-Approval Inspection (PAI) Consultant to support FDA inspection readiness for a medical device company preparing for pre-market approval. The ideal candidate will have deep... 

Cypress HCM

Computer Aided Design Drafter Job at Cypress HCM

 ...~ Familiarity with Revit BIM360 project management is preferred ~ Knowledge of FTP sites to upload and download CAD drawings and models ~ Understanding of basic drawing setup, modeling techniques, and drafting standards ~ Ability to be a quick learner and adapt to... 

ASSOULINE

Designer Job at ASSOULINE

 ...candles and "cabinets of curiosities." Assouline is seeking a Designer to join its creative team. This is a full-time position with benefits...  ...for approximately 10-15 luxury book projects per year Set up templates, design layouts, route materials within deadlines,... 

Chick-fil-A Cottonwood FSR

Trabajo en un restaurante de Chick-fil-A Job at Chick-fil-A Cottonwood FSR

 ...manera y puedas transmitir lo mismo por cada uno de los clientes. Descansamos los domingos, ofrecemos comida gratis durante el turno de trabajo, horarios de trabajo son muy flexibles, ofrecemos pago competitivo, beneficios, y tambin donamos $25,000 en becas escolares... 

American Humane

Service Dog Training Manager Job at American Humane

American Humane Society is seeking an experienced Service Dog Training Manager in South Florida. This position will be hybrid and reports directly to the Director, Sanctuary and Military Affairs Programming. American Humane Society is committed to fostering a welcoming...