Job Responsibilities:
• Deliver a high-quality experience from start to finish, offering program information, eligibility, customer support, and general assurances.
• Respond to inbound and outbound calls from patients, physicians, and pharmacies, addressing their access to care and reimbursement needs.
• Enter data into spreadsheets using Microsoft Excel and MS Word. (creating spreadsheets in Microsoft Excel for record-keeping and reporting).
• Refer requests for escalation as needed and collaborate with internal teams to resolve issues.
Skills Required:
• Experience in a high-volume contact center environment, preferably in health care or case management.
• Excellent communication skills, with the ability to convey information clearly and effectively.
• Strong customer focus, with high levels of empathy and emotional intelligence.
• Adaptability to various situations and effective problem-solving skills.
• High School Diploma or GED required.
Additional Skills:
• Familiarity with outbound calls.
• Experience in phone answering.
• Fluency in English (Speak, Read, Write).
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