Job Description

Job Summary

The Customer Service Specialist will facilitate customers with initial support, quoting, and entry of all order related requests by phone. This role is integral to the overall operations of the organization and is the first point of contact with all customer interactions. Our customer service team will monitor orders to ensure NPC policies and service levels are met.

Duties and Essential Job Functions

• Assist customer inquiries via phone, email and in-person; provide front-end technical assistance
• Maintain and log actions for all submittals, testing results and Highly Engineered Data Books; Distributes documentations to customers electronically; Follow up on all pending actions for submittals to ensure timely processing and communication throughout the organization;
• Prepare quotes and orders to meet customer requirements; reviewing for standard pricing requirements and adherence to customer agreements
• Administration of the QMS Internal audit scheduling, findings and reporting; Corrective Actions follow up to ensure timely response and reporting all status’ to leadership;
• Assist in editing of QMS documents to ensure procedures, forms and work instructions are current and meet QMS and ISO 9001 requirements as directed;
• Identify and recommend components to meet customer specifications; Enter RMA and warranty documentation;
• Assist with sales related administrative duties to include contacting customers, reviewing agreements, updating and entering information into software applications.
• Additional duties and/or projects as assigned.

Minimum Qualifications (Education, Training, Experience, Skills)

• High School Diploma or equivalent; or comparable work experience (2+ years).
• Strong computer skills (typing, word processing, data entry).
• Effective verbal and written communication skills.
• Problem analysis and problem-solving.
• Attention to detail and accuracy a must.
• Ability to multi-task and prioritize in deadline driven Team environment.
• Technical ability to apply customer requirements on pump applications.
• Basic knowledge of vertical pumps/components a plus (1+ years).
• Associates Degree in Arts or Sciences

Physical Requirements/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to talk and hear in an office (sedentary) environment. Regular use of computer, phone, copier, fax, printer and multiple software applications. There will be frequent sitting, standing, walking, reaching. Occasional lifting and/or moving objects up to 25 pounds, subject to warehouse environment and extreme temperatures. Ability to wear applicable Personal Protective Equipment (PPE) (Eye, Hearing, and other PPE as designated by the company or customer).

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