Job Description

Job description

Rotor Clip is expanding and our Somerset, NJ location is seeking Customer Service Representatives to join our team immediately!

The position requires working 8:30 A.M. – 5:00 P.M., Monday – Friday.

• The Customer Service Team is a key position on all of Rotor Clips customer touchpoints. You’ll be on the phone, managing e-mails, assisting customers with product and order status inquiries. You’ll get to know our product line and become an expert at advising customers.
• A Rotor Clip customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The target is to provide excellent service to our customers, respond efficiently to customer inquiries, and maintain high customer satisfaction.

We’ll give you the training and tools to perform in a fast-paced, manufacturing environment. This job offers excellent compensation, and an opportunity to grow.

Customer Service Representative Responsibilities:

• Always maintaining a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Provide customer with accurate, valid and complete information by using the right methods/tools
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints
• Product expert to answer questions efficiently and accurately
• Process orders, forms, and requests timely
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and collaborate with colleagues as necessary
• Identify areas for improvement and provide feedback to improve in customer service department
• Ensure customer satisfaction and provide professional customer support

Customer Service Representative Requirements:

• Ability to resolve customer issues effectively and promptly
• Ability to work with intercompany personnel
• Proficient in Microsoft outlook,excel, and word
• Experience working with customers

Skills and Qualifications

• Strong interpersonal and customer service skills
• Familiarity with CRM systems and practices
• Strong verbal communicator and collaboration skills
• Multitasking and organizational skills
• Time-management skills
• Fast-paced manufacturing experience preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Somerset, NJ 08873: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

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