Customer Service Representative Summary
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Tasks and Responsibilities:
● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager
● Provide first level support to customers
● Resolve issues effectively, escalating as needed
● Greet customers with a professional and welcoming manner
● Speak to as many customers as possible daily
● Monitor and track recurring customer issues
● Update customer accounts
● Offer upgrade paths or new services to new and existing customers
● Support the Customer Success Manager as needed
Requirements:
● Demonstrate experience utilising computers
● Ability to troubleshoot and effectively
● Clear communication with peers
● Must think independently with an attention to detail
● Track and monitor tasks to completion
● Must be team oriented and maintain a professional demeanor at all times
● Enjoy helping and speaking with customers
● Excellent customer service and communication skills
● Must have a collaborative approach and positive attitude
Please submit your to apply!
...Now Hiring: Regional Director of Hotel Sales Location: Greater Nashville Area (Hybrid/Onsite Travel Required) Company: Triumph Hospitality Industry: Hospitality | Hotel Management Employment Type: Full-Time About the Role: Triumph Hospitality is seeking...
The Assembler is responsible for the mechanical and electrical assembly/repair of any UNOX products as spareparts kit, ovens, hoods , stands or any type of pre-built configuration as well as the final testing. The Assembler needs to perform his job in agreement within...
**NO C2C** - Must be local to Princeton, NJ As a State Filings Analyst, job duties include: Prepare and submit filings for new and revised rates, rules, and forms. Serve as the primary liaison for assigned insurance programscollaborating closely with Product Development...
...Were ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, weve been helping our clients develop products that are changing the world, whether thats by shaping the future of space...
...Position: Administrative Assistant Location: Durham, NC Pay: $21/hour Experience: 1 to two years of relevant work experience preferred. Education: High school diploma or GED required. Type: Full-time; Temporary Greene Resources is seeking an Administrative...