Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

K09SUGE4Yk1vSVoyMGFIME5XZE05R3FJdnc9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Monday to Friday, Day shift,

Similar Jobs

Thompson Hine LLP

Human Resources Benefits Coordinator Job at Thompson Hine LLP

Thompson Hine LLP, an AmLaw 200 firm consistently recognized for our Innovation, Inclusion, and collaborative culture, is seeking a HR Benefits Coordinator to join our team in our downtown Cleveland, OH office. This role offers the opportunity to play a key part in...

Blue Signal Search

Fresh Foods Buyer Job at Blue Signal Search

 ...visible role you will own vendor relationships, steer seasonal promotions, and make data-driven buying decisions that keep shelves stocked and customers delighted. This is a hybrid position, offering flexibility to work from home once a week. If growth opportunity... 

Russell Tobin

Claims Clerk Job at Russell Tobin

 ...requiring accurate and efficient manual claims processing and data entry. What Youll Do: Accurately process standard claims and adjustments in a high-volume environment. Ensure consistent quality and productivity while meeting deadlines. Participate in non-... 

Acro Service Corp

Assembler Job at Acro Service Corp

 ...follow detailed instructions. ~ Familiarity with FDA, ISO, OSHA regulations a plus. ~ MS Office experience preferred. Join a team where your contributions support quality, compliance, and innovation in manufacturing. Apply now to start your career with us!... 

Home Health Care, Inc.

Caregiver - Home Care and Supplemental Assisted Living Hours Job at Home Health Care, Inc.

 ...Job Title: Caregiver - Home Care and Supplemental Assisted Living Hours Location: Greater Minneapolis - Saint Paul Area Salary: $20.00 - $23.00 per hour + Up to $2,000 in bonuses Part-Time and Full-Time Evenings, Nights, or Weekends Are you a...