Customer Service Manager Job at Ajulia Executive Search, Syracuse, NY

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  • Ajulia Executive Search
  • Syracuse, NY

Job Description

Job Summary

The Commercial Lines Service Manager will lead and manage a 14-member Commercial Client Service team to ensure efficient operations, high-quality service, and alignment with agency goals. Oversee team development, departmental processes, compliance, and collaboration with internal partners to support growth and client retention.

Key Responsibilities

  • The Commercial Lines Service Manager will manage daily operations and the performance of the Commercial Client Service team.
  • Monitor workflows, ensure service quality, and drive process improvements.
  • Collaborate with Marketing, Sales, and Claims to support business objectives.
  • The Commercial Lines Service Manager will handle client and carrier escalations professionally and promptly.
  • Lead recruitment, performance management, and team development.
  • Track progress on departmental initiatives and strategic goals.
  • Oversee onboarding and ongoing training for service staff.
  • The Commercial Lines Service Manager will promote a culture of continuous learning and professional growth.
  • Conduct audits and feedback sessions to support improvement.
  • Ensure adherence to internal policies, regulatory requirements, and carrier standards.
  • The Commercial Lines Service Manager will assess vendors and explore new technologies to enhance service efficiency.
  • Stay informed on industry trends and regulatory changes.

Qualifications & Skills

  • The Commercial Lines Service Manager must have a bachelor’s degree.
  • Must have 7+ years in Commercial insurance (customer service), including 3+ in a leadership role.
  • Must have NYS P&C license
  • Strong client service, communication, and organizational skills.
  • The Commercial Lines Service Manager must be proficient in Microsoft Office
  • Applied EPIC experience a plus.
  • Ethical, professional, and growth-oriented leadership style.

BENEFITS:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Direct Hire
  • Paid time off
  • $100k-$130k/annum

Ask for: Amrita Mukherjee

Job Tags

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