Job Description

Black Diamond Coatings, Inc. (BDC Brands) is a veteran- and family-owned company based in Brooksville, FL, manufacturing premium, environmentally friendly products under the DOMINATOR®, AQUA-X®, and OBSESS® brands. We are looking for a Customer Experience & Sales Coordinator to join our growing team in Brooksville, FL.

The Customer Experience Coordinator plays a critical role in ensuring our customers feel supported, informed, and appreciated at every stage of their journey. This hybrid role blends responsive customer support with proactive process improvement, CRM optimization, sales support, and cross-departmental collaboration. The ideal candidate is detail-oriented, customer-obsessed, and motivated to improve both internal systems and external outcomes.

Key Responsibilities:

· Respond to customer inquiries via phone, email, and chat with speed, clarity, and empathy.

· Guide customers through product selection, application instructions, and issue resolution.

· Ensure all communication reflects BDC’s commitment to excellence and customer satisfaction.

· Identify potential sales opportunities during customer interactions.

· Confidently close smaller sales directly (e.g., single-product orders, accessory upsells).

· Qualify and escalate larger, complex, or high-value opportunities to the Inside Salesperson or Sales Director.

· Maintain accurate sales activity and lead tracking within HubSpot.

· Identify recurring questions or complaints and coordinate with the Quality Control team for resolution and prevention.

· Audit and improve customer-facing content such as FAQs, product instructions, and troubleshooting materials.

· Collaborate with the Sales team to support lead follow-up, sample orders, and customer onboarding.

· Recommend and implement enhancements in HubSpot to streamline communication and sales processes.

· Handle administrative tasks including scanning, supply ordering, basic research, and filing.

· Support reporting needs and keep CRM records accurate and up to date.

Qualifications:

• 2+ years of experience in a customer support, inside sales, or administrative role (experience in small or fast-paced companies preferred).
• Strong communication (written and verbal) and sales aptitude with the ability to confidently close transactions.
• CRM proficiency (HubSpot preferred) and comfort with technology.
• Organized and detail-oriented with strong follow-through.
• Proactive, solution-oriented mindset and eagerness to grow.

Core Competencies & Cultural Fit:

This position is ideal for someone who embodies BDC’s Core Values , including:

• Deliver Exceptional Customer Experience
• Exhibit a Competitive Spirit
• Be Tenacious (Figure It Out)
• Commit to Excellence
• Be a Change Leader
• Do More with Less

Why Work at BDC Brands?

At BDC, we don’t just make premium, eco-friendly products — we build a company where every person matters and every improvement counts .

We’re a family- and veteran-owned manufacturing company based in Brooksville, Florida, creating high-performance products under the DOMINATOR®, AQUA-X®, and OBSESS® brands. You’ll find us on Amazon, Home Depot, Walmart, Lowe’s, and in the homes of customers who care about quality.

But what really sets us apart is how we work :

• We think like owners.
• We move fast and solve real problems.
• We live our values — from "Do More With Less" to "Excellence Every Day."

We're a team of go-getters who cross-train, collaborate, and win together. No corporate layers. No red tape. Just real opportunity to grow, lead, and make a difference.

Whether you're mixing product, shipping orders, running a machine, or managing a team, your actions matter here. If you bring humility, hustle, and heart , you'll thrive at BDC.

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