Collections Supervisor Job at Calculated Hire, Coppell, TX

KytSTGJNbk5vSVorMUtIM1AyMUc5bUdEdXc9PQ==
  • Calculated Hire
  • Coppell, TX

Job Description

Mortgage Collections Supervisor

Onsite: Coppell, TX (This is fully onsite and not a work from home opportunity)

Shift: Monday-Friday 11:00AM - 8:00PM (1 rotating Saturday morning every 3rd week)

About the Opportunity

Calculated Hire is in search of a Mortgage Collections Supervisor for our Fortune 500 Financial Services company. You will be responsible for the following components:

The Supervisor will oversee the team responsible for managing borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Ensure the team operates efficiently in a blended call center environment with a focus on collections and loss mitigation initiation for customers unable to make their monthly mortgage payments. Monitor team schedule adherence and performance metrics such as Average Speed of Answer, Abandonment rate, and Handle time. Additionally, the Supervisor will act as a subject matter expert for teams outside of direct collections (Specialty Loans, Loss Mitigation, Customer Service, Legal, etc.)

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Supervise Collection Efforts: Oversee the team's collection efforts, including light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and managing manual outbound calls on loans that can’t be included within a team dialer campaign.
  • Inbound and Outbound Call Management: Supervise inbound and outbound calls for collections and customer service activities, ensuring efficient operation in a blended call center environment.
  • Loss Mitigation Initiation: Guide the team in initiating loss mitigation when cash collection is not possible.
  • Financial Analysis: Perform and supervise cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, ensuring thorough documentation.
  • Resolution Options: Offer and oversee short-term resolution options via repay and forbearance plans.
  • Assistance Programs: Provide information and supervise the dissemination of all available assistance programs to borrowers experiencing financial hardships.
  • Payment Setup and Follow-Up: Supervise the setup of One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, maintaining confidentiality.
  • Schedule Adherence: Ensure the team adheres to all daily call and attendance schedules while meeting investor requirements for each loan type.
  • Goal Achievement: Monitor and ensure the team meets monthly goals as established in the agent scorecard.
  • Data Interpretation: Ability to perform and supervise basic arithmetic operations and interpret data using whole numbers, fractions, and decimals.

Required Qualifications:

  • 3+ years of collections experience
  • 2+ years of direct mortgage collections
  • Previous supervisory experience
  • High school diploma or GED equivalent; Bachelor's degree preferred

Preferred Qualifications:

  • Experience with Black Knight (MSP) and/or Sagent
  • Experience in default areas (bankruptcy, foreclosure, REO, etc.)

Job Tags

Temporary work, Shift work, Day shift, Saturday, Monday to Friday,

Similar Jobs

Soul Yoga Studios

Yoga Experience Specialist - Team Lead (SY Five Forks) Job at Soul Yoga Studios

 ...Position Summary The Yoga Experience Specialist (YES) Team Lead is a key member of the Soul Yoga team, responsible for creating a welcoming and elevated in-studio experience for students and guests. As a Team Lead, youll guide the YES Team in providing exceptional... 

Jersey City Public Schools

Mathematics Teacher Job at Jersey City Public Schools

 ...learners. Utilize various teaching methods and technologies to enhance learning. Stay updated on current math education best practices and research. Student Assessment and Feedback: Regularly assess student understanding and progress through various methods... 

Intelliswift - An LTTS Company

Connectivity Field Tester Job at Intelliswift - An LTTS Company

Must Have skills: Wireless Testing Cellular WiFi Bluetooth GPS Python scripting Job Description: - Good understanding of any wireless technology, e.g Cellular/WiFi/Bluetooth/GPS - Hands-on experience testing devices in field or lab - Solid experience...

Gatik

Mechanical Integration Technician Job at Gatik

 ...upgrades, and mechanical rework on test vehicles as designs evolve. Fabricate brackets and simple components using shop tools or 3D printing. Troubleshoot and resolve mechanical and system-level issues during build and integration phases. Ensure high-quality, safe... 

Insight Global

Assistant Principal Job at Insight Global

 ...Texas ~3 years of successful teaching experience. Day-to-Day: Insight Global is seeking six Assistant Principals to work for an Austin school district. This position assists the principal of an individual high school in organizing and fostering a positive,...