Mortgage Collections Supervisor
Onsite: Coppell, TX (This is fully onsite and not a work from home opportunity)
Shift: Monday-Friday 11:00AM - 8:00PM (1 rotating Saturday morning every 3rd week)
About the Opportunity
Calculated Hire is in search of a Mortgage Collections Supervisor for our Fortune 500 Financial Services company. You will be responsible for the following components:
The Supervisor will oversee the team responsible for managing borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Ensure the team operates efficiently in a blended call center environment with a focus on collections and loss mitigation initiation for customers unable to make their monthly mortgage payments. Monitor team schedule adherence and performance metrics such as Average Speed of Answer, Abandonment rate, and Handle time. Additionally, the Supervisor will act as a subject matter expert for teams outside of direct collections (Specialty Loans, Loss Mitigation, Customer Service, Legal, etc.)
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Required Qualifications:
Preferred Qualifications:
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