Job Description

JOB TITLE: Client Implementation Coordinator

SUPERVISOR: Strategic Operations Manager

LOCATION: Phoenix, Arizona, United States

DEPARTMENT: Client Services

EXPECTATION FOR ALL EMPLOYEES:

Supports the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our company, client and community, and accountability and ownership of the position.

POSITION SUMMARY:

Under the direct supervision of the Strategic Operations Manager the Client Implementation Coordinator serves as the primary point of contact for all projects, ranging from new client implementations to updating workflow documentation. The person in this role will be responsible for aligning technology solutions with business strategies and specific client and/or business needs. Those occupying this position partner with the functional groups within the organization to communicate and clarify business needs, lead the development of system plans/process flows, and ensure products and services are aligned with client and/or needs. They conduct a business process analysis, needs assessments, benefit measurements, and communicate trends and requirements to and from customers and management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES:

Implementation Management

The Client Implementation Coordinator will be accountable to managing the full implementation process for assigned clients. This will include leading all pre-implementation fact-finding, executing on all stages of implementation, and providing bridge support post-implementation.

• Provide strategic consultancy support to assigned customers in defining or designing business processes and researching and identifying enabling technologies based on customer requirements.
• Actively seek ways to apply technology to business processes, researching and providing information on technical trends and best practices relevant to the assigned client business
• Assess near-term needs utilizing structured interview processes to establish business priorities; consult with technical subject matter experts and develop alternative technical solutions; advice on options, risks, costs versus benefits, and impact on other business processes and system priorities.
• Coordinate multi-system solutions to clarify interdependencies, so that systems appear seamless to customers.
• Ally with other functional areas to remain apprised of project status, and inform customer management of progress; conversely, keep management and technology partners aware of user issues and potential risks.
• Proactively identifying opportunities to apply technologies and best practice processes to the client organization.
• Inform and advise clients on the technologies' functionality, costs, benefits, and implementation requirements, and they provide services such as priority-setting facilitation.
• To develop and maintain credibility and effective working relations with both customers and management in a way that demonstrates an understanding of business problems, as well as implementation strategies, issues, and priorities.
• Apply technology to improving business processes within strategic system goals.

Project Management

The Client Implementation Coordinator will support multiple projects on an on-going basis, supporting initiatives from different departments at Suna Solutions.

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected
• Adjusting schedules and targets on the project as needs or financing for the project change

Vendor Communication

The Client Implementation Coordinator will be accountable for providing accurate and thorough communication to staffing partners and ensuring that all vendors are enrolled and trained during implementation.

• Act as main point of contact for all staffing partners regarding requisitions, the onboarding process, and workforce issues.
• Support the ongoing education of program processes with staffing partners.

Client Communication

The Client Implementation Coordinator is responsible for acting as the main point of contact during implementation for assigned clients. Communication shall be clear, thorough, and timely. The Client Implementation Coordinator will be expected to provide unbelievable customer service in all client interactions.

• Educate all client hiring partners on the contingent staffing process as per client requirements and ensure they have a full understanding of the required process.
• Conduct regular quality control calls with key stakeholders to identify any potential needs and address questions.
• Maintain continuous communication with the client through the implementation process.
• Respond to all client inquires in a timely manner.

Reporting and Administration

The Client Implementation Coordinator will be responsible for supporting all reporting and general administration of assigned clients during implementation and maintaining full compliance in all areas of the relationship. This will include design of reporting, audit compliance, vendor compliance, and any required tools.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS:

• 1+ years working experience in a professional role required OR internship with client facing or project management responsibilities.
• Must have proven ability to develop relationships with stakeholders and provide high levels of customer service.
• Must have a strong desire to want to help people.
• Work requires continual attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
• Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Excellent communication and interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Intermediate to advanced level skills in Microsoft Excel, Word and Outlook preferred. Must be conversant and familiar with online tools.
• Must be able to multi-task and prioritize.

PHYSICAL REQUIREMENTS:

• Ability to sit for 2 hours without standing, sit up to 8+ hours per day.
• Ability to engage fine motor skills such as typing and writing for up to 2 hours without a break, use fine motor skills for up to 8+ hours per day.
• Ability to see and read computer screen, employment documents and correspondence.

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington

CA: $25/hour

Job Tags

Similar Jobs