Job Description

Job Summary

Enterprise Solutions is seeking a highly organized and proactive Claims Specialist to manage our company's risk and claims program. This critical role is the central point of contact for the end-to-end management of all corporate insurance claims, including workers' compensation, general liability, and property claims. The ideal candidate will be a skilled investigator and communicator, dedicated to mitigating company risk, ensuring regulatory compliance, and supporting our employees with a timely and empathetic claims process.

Key Responsibilities

• Comprehensive Claims Management:
• Manage the entire life cycle of all claims from the initial report to final resolution and closure.
• Oversee the intake, investigation, and administration of workers' compensation, general liability, auto liability, property/theft, and installation defect claims.
• Handle all initial communication and documentation for first-aid incidents, determining if they need to be escalated to a workers' compensation claim.
• Communication & Collaboration:
• Serve as the primary liaison between employees (both company and temporary staff), field supervision, and the management team (Project Managers, Safety, HR, Leadership).
• Coordinate effectively with external partners, including our insurance carrier, broker, legal teams, and their claims professionals to ensure efficient claim handling.
• Provide clear, timely, and empathetic communication to injured employees, guiding them through the claims process and facilitating return-to-work programs.
• Investigation & Documentation:
• Conduct thorough and objective investigations into incidents and claims, gathering statements, photos, and relevant documentation.
• Maintain meticulous and confidential claim files, ensuring all records are accurate and up to date.
• Prepare and manage all necessary documentation for claims submission and processing.
• Compliance & Reporting:
• Ensure strict compliance with all relevant regulations, including OSHA record-keeping standards and Department of Labor (DOL) laws.
• Maintain an expert understanding of claims management laws and statutes in Tennessee, Florida, Texas, Alabama, Arizona, and Kentucky , with a commitment to learning regulations in new states as the company expands.
• Manage and maintain the OSHA 300 Log and related reporting requirements.
• Analyze claims data to identify trends and provide reports to leadership with recommendations for safety and operational improvements.

Other duties as assigned

Qualifications & Skills

• Required:
• 3-5+ years of direct experience managing multi-line claims (Workers' Comp, General Liability, etc.), preferably within the construction or electrical subcontracting industry.
• Demonstrated expertise in OSHA reporting standards and claims management regulations across multiple states.
• Excellent investigative, analytical, and problem-solving skills.
• Exceptional interpersonal and communication skills, with the ability to interact professionally and empathetically with a wide range of individuals.
• Superior organizational skills and a high level of attention to detail.
• Proven ability to handle sensitive information with confidentiality and discretion.
• Proficiency in Microsoft Office Suite .
• Preferred:
• Bachelor’s degree in Occupational Safety & Health, Business Administration, Risk Management, or a related field.
• Professional designation such as an Associate in Claims (AIC).
• Bilingual in English and Spanish is highly desirable.

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