Job Description

POSITION SUMMARY

As a Care Cycle Coordinator Account Lead, you will work with our Home Health Director to manage and coordinate all aspects of a patient’s healthcare journey and acting as the central point of contact for patients throughout their care cycle. The Care Cycle Coordinator Account Lead will be the primary contact for clients/patients within their defined territory, so having good people skills is necessary. Establishing strong relationships with our coordinators, partners, and therapists to ensure clients receive the best care possible is a critical component of this role.

DUTIES AND RESPONSIBILITIES

Team Supervision

• Responsible for leading and directing the daily activities for all team members within the defined group.
• Collaborate with multidisciplinary teams to optimize patient care and participate in weekly team meetings to provide feedback regarding potential improvements in current processes and address any gaps in service delivery.
• Communicate with other team members regarding availability for the cases.

Relationship Management

• Act as the liaison between patients, families, healthcare providers, and other relevant stakeholders to ensure clear communication and coordinated care.
• Maintain and develop excellent relationships with providers to ensure seamless communication and initiation/continuation of services.a
• Handle high volume of calls and emails while providing excellent customer service to maintain and develop relationships with clients/patients ensuring satisfaction while staying within company guidelines.
• Provide education and resources to patients and their families.
• Conduct regular patient check-ins to ensure services provided meet expectations, making any adjustments as needed.

Provider Relationship

• Assess the service needs of clients/patients and connect them with the correct provider.
• Maintain and exceed monthly staffing goals for defined territory according to appropriate timelines.
• Ensure providers’ caseload is maximized based on their availability and employment terms in order to meet departmental goals.

Partner Engagement

• Build and maintain strong relationships with partners (vendors, referral sources,

CHHAs, MDs) through regular, clear communication to ensure seamless service delivery,

address issues promptly and align with partner preferences.

• Maintain frequent, professional communication with partners to ensure steady referrals and status transparency.
• Establish strategic relationships to unlock new business opportunities and increase sustainable income generating avenues.

System and Data Management

• Maintain accurate and detailed patient records whilst ensuring confidentiality and adherence to HIPAA regulations

Budgetary

• Meet designated KPIs as defined by the Home Health Director based on monthly targets/goals.
• Collaborate with Talent Acquisition to assess reimbursement rates for established territories to ensure alignment with gross profit margins as defined by the Executive Director to support company objectives.

Required Qualifications:

• A minimum of an Bachelor’s degree in related field, Healthcare preferred
• A minimum of 3+ years' experience working within the Home Health setting or similar industry
• A minimum of 3+ years' experience in a supervisory capacity
• Familiarity with healthcare software and electronic medical records
• Excellent communication, organizational, interpersonal and problem-solving skills
• Strong understanding of patient confidentiality and privacy laws
• Compassionate and empathetic approach to patient care
• Ability to manage multiple tasks and priorities simultaneously
• Ability to work effectively in a team environment
• Proficient in Microsoft Office

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