Call Center Representative Job at Aimic Inc, San Diego, CA

L3VWT1lzbktvSU42MEtiMU4ydE44bVdDdWc9PQ==
  • Aimic Inc
  • San Diego, CA

Job Description

Job Title: Call Center Representative

Pay Rate: $23.84 per hour

Number of Positions: 18 (all open)

Location: San Diego, CA

  • Training will be onsite for 6 weeks, followed by 1–2 weeks onsite or remote.
  • Possible remote work option available after training and successful assessments (dedicated workstation required).

Schedule:

  • Start Date: October 30, 2025
  • Orientation: October 30–31, 2025
  • Training: Monday–Friday, 8:30 AM – 5:00 PM (onsite)
  • Post-training work shifts: Monday–Friday, 8:00 AM–6:00 PM or 11:30 AM–8:00 PM, with possible weekends.
  • Must be flexible to support business needs.
  • 40 hours per week | 8 hours per day.

Position Purpose

Responsible for high-quality communication with members, providers, employer groups, internal departments, and external agencies.

Key Responsibilities

Customer Care

  • Deliver accurate information on health plan benefits, policies, and procedures.
  • Use judgment to select appropriate resources to assist callers.
  • Maintain customer-focused service in line with organizational standards.

Problem Resolution

  • Research, investigate, and resolve member concerns and grievances.
  • Manage 60–80 inbound and outbound calls daily in a fast-paced environment.
  • Support service recovery efforts and ensure compliance with HIPAA and Medicare guidelines.

Required Skills & Experience

  • Minimum 6 months of recent call center experience (required).
  • At least 1 year of overall customer service experience.
  • Healthcare call center experience strongly preferred.
  • Proven ability to meet and exceed KPIs in a structured environment.
  • Strong interpersonal, investigatory, and problem-solving skills.
  • Excellent verbal/written communication and computer skills.
  • Experience with Epic and TalkDesk (preferred).
  • Ability to work long-term assignments (not short stints).

Education & Certifications

  • High School Diploma or equivalent (required).
  • Medical Office Certification, including Medical Technology (preferred).

Additional Notes

  • Strict KPI standards must be met to remain compliant with role expectations.
  • This is a fast-paced environment requiring flexibility, accuracy, and professionalism.

Job Tags

Hourly pay, Work at office, Remote work, Flexible hours, Shift work, Weekend work,

Similar Jobs

Michael Kors

Barista, Rockefeller Center Job at Michael Kors

 ...perform tasks with speed and excellence. YOULL NEED TO HAVE: ~2+ year of experience in guest-focused industries such as restaurants, bars, theaters, kitchens, specialty retail, or hospitality ~ Strong communication skills and ability to engage with diverse... 

Members 1st Federal Credit Union

MuleSoft Developer Job at Members 1st Federal Credit Union

 ...balance - and best of all, a place where you are accepted and respected for your individuality. Responsibilities: The purpose of the MuleSoft Developer is to support the development, maintenance and operations of MuleSoft integrations. Responsibilities include... 

Wakefern Food Corp.

Director of Cyber Security Job at Wakefern Food Corp.

 ...Summary The Director of Cyber Security is a senior leadership role responsible for developing and executing a comprehensive information...  ...Expertise: Deep understanding of security architecture, networks, applications, cloud computing, and endpoint security. Familiarity... 

Helen Ross McNabb Center

IT Security Technician Job at Helen Ross McNabb Center

IT Security Technician Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have...

David Yurman

Seasonal Sales Support | St. Louis, MO Job at David Yurman

 ...provides administrative and logistical support for the Retail Store Operations Staff. The role is expected to start in or around...  ...retail experience preferred Computer skills: Proficient in Microsoft Excel and Outlook Ability to be detail-oriented, adapt and prioritize...