Title - Dispute Resolution Analyst
Pay - 33/hr on w2
Contract - 12 months with possible extension
Location - 46256, Indianapolis, Indiana, United States(Hybrid)
The Opportunity:
The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.
This position is based on-site at our Indianapolis campus and uses a hybrid (3 days per week) working model.
*Research and analyze pricing and contract data.
*Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
*Develop and understand contract components, including sales and service data.
*Investigate and provide recommendations to resolve invoicing issues.
*Maintain reporting and insights to ensure accurate root cause analysis.
*Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.
Who You Are:
*Bachelor's degree in finance, accounting, or related area study
*Three years of analytical experience
*Substantial Contract to Cash experience in SAP
Preferred Qualifications:
*Basic understanding of contracts
*Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals
*Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams
*Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes
*Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer
*Comprehensive computer skills including advanced MS Excel & Google Suite
*Demonstrated sound judgment and decision-making
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