Job Description

RIGHTSTONE IS HIRING! We are seeking Bilingual (English/Spanish) First Party Collections Agent to join our dynamic contact center team in New Orleans, LA with $18/hr pay . If you have a background in customer service or collections and thrive in a fast-paced environment, we’d love to hear from you! APPLY NOW!

Work Schedule: 10 am-7 pm and 11 pm-8 am  

Hybrid schedule (10 days out of the month in office and the remaining days are worked from home)  

Key Responsibilities:

• Respond to inbound calls on past-due accounts using assertive and persuasive communication
• Build rapport to understand payment issues, remove obstacles, and negotiate resolutions
• Update customer contact information and document call outcomes accurately
• Accept and process payments securely through PCI-compliant systems
• Research and resolve payment discrepancies; make outbound calls as needed
• Communicate with customers via phone, chat, and email, personalizing standard messages
• Maintain accurate and up-to-date customer records
• Utilize skip tracing techniques to locate delinquent or unreachable account holders
• Follow established procedures and comply with local, state, and federal regulations
• Escalate complex or non-routine issues for assistance
• Seek guidance and coaching from management and peers
• Demonstrate accountability, adaptability, and initiative in a structured environment

Qualifications:

• Bilingual fluency in English and Spanish
• Previous contact center, customer service, or collections experience preferred
• Strong computer literacy, including proficiency with Microsoft Office Suite
• Excellent communication and problem-solving skills
• Ability to work independently and in a team environment

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! 

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. 

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

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