Job Description

Bilingual Customer Service Representative

Location: Merrick, NY

Pay: $25–$28/hour (Based on experience)

Schedule: Full-Time | In-Office

Employment Type: Permanent

About the Role:

We are seeking a Bilingual Customer Service Representative to join a dynamic and fast-paced office team. The ideal candidate will have strong phone skills, be fluent in English and Spanish, and come from a busy office environment .

You'll play a key role in supporting inside sales operations, managing orders, and ensuring top-tier service to our customers. This is a great opportunity to grow with a well-established and respected company.

Key Responsibilities:

• Handle high-volume inbound and outbound calls
• Enter and manage customer orders accurately
• Provide professional and friendly service to existing and potential customers
• Work closely with sales reps, drivers, and warehouse teams to ensure timely order fulfillment
• Assist with basic math and discount calculations
• Maintain up-to-date knowledge of products and services
• Resolve customer issues and follow up to ensure satisfaction
• Support the sales team with administrative tasks as needed

Qualifications:

• Bilingual (English/Spanish) required
• Previous experience in customer service or inside sales within a fast-paced office
• Experience in building materials, construction, or manufacturing is highly preferred
• Strong communication and organizational skills
• Basic math skills (discounts, pricing, etc.)
• Proficient in Microsoft Excel and general computer use
• Ability to multitask and manage time effectively

What We Offer:

• Competitive hourly pay ($25–$28/hour)
• Opportunity for growth within a family-owned company
• Supportive team environment
• Long-term, stable employment

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