Job Description

Who We Are…

At Storyboard Living, we believe that community matters. We realize that our residents are real people with their own stories, struggles, and ambitions. We don’t ignore this, but rather we celebrate it. We go above and beyond to make them feel at home, ensure they feel connected, so that they can experience community in a way that matters to them.

Who We’re Searching for…

Assistant Portfolio Manager

Position Overview:

The Assistant Property Manager is responsible for assisting in the management and maintenance of a multi-family apartment property within a specific portfolio. He/she assists in the direction of the leasing and maintenance functions of our communities and ensures that overall profitability goals are achieved.

Responsibilities:

• Manages monthly rent collections, delinquencies, and concessions per company policy; act as primary point of contact to/for all resident payments, collections and posting for a portfolio.
• Addresses and resolves resident complaints and concerns when escalated from the leasing manager.
• Executes financial reviews and budgeting activities.
• Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Collects delinquent account balances from previous residents.
• Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Completes biweekly delinquency reports as needed.
• Audits all new and current lease agreements and resident files for accuracy.
• Assists Portfolio Manager with training staff on leasing, entering traffic into the computer, marketing, maintenance and general office operations.
• Assumes responsibility for the operations of the property in the absence of the Portfolio Manager.
• Leases apartments as needed.

Qualifications:

· 3+ years of assistant manager experience, prefer a minimum portfolio of 400+ units and/or multiple properties

· A passion for building and supporting our vision of community

· Knowledge of property leasing procedures and practices

· Familiarity with relevant laws and regulations

· Preferred Yardi experience

· Strong organizational skills with the ability to prioritize tasks effectively

· Excellent communication and interpersonal skills for tenant interactions

· Ability to handle conflicts and resolve issues in a professional manner

· Detail-oriented mindset with a focus on accuracy and attention to detail

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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