Job Description

Position Purpose:

To assist with management, supervise, and provide leadership for the Housekeeping and Common Areas teams, to achieve the highest level of Member/Guest satisfaction, quality service and compliance with Ocean Reef Club policies, job standards and procedures, while meeting/exceeding both financial goals and member/guest expectations.

Essential Functions:

• Assist Housekeeping managers and support the Assistant Director of Housekeeping
• Sets a good example to the team by arriving to work on time, neatly groomed and in full, proper uniform
• Ability to speak and communicate in writing through correct English, assume responsibility without direct supervision, exercise initiative and judgement and make good decisions within the scope of assigned authority
• Knowledge of all Housekeeping and Laundry operational procedures
• Knowledge of purchasing, inventory controls, and equipment
• Knowledge of governmental regulations and safety standards (OSHA/EPA/ADA, et al.)
• Ability to effectively manage labor and productivity
• Commitment to the highest levels of hospitality, staff development and member/guest relations, satisfaction and achievement of such goals
• Detailed Daily Functions:
• Provide clear direction in assignments and instructions to Housekeeping/Common Area/Laundry staff detailing work.
• Staffing, training, counseling and performance reviews
• Daily Line-ups with staff and supervisors
• Communication with members, guests, and homeowners participating in our Vacation Rentals program
• Timely follow-up on all complaints of Inn guests and those staying through the VR program
• Close communication with all departments; particular timely communication is essential with Lodging Operations, Front Desk, Vacation Rentals and Engineering management to ensure timely rooming
• Plan, organize and monitor staff activities to ensure compliance with Quality Job Standards set by Club and Department
• Visual inspection daily of guest rooms and Club public spaces serviced by Common Areas Maintenance team members
• Manage payroll, finances, scheduling and coordination with Housekeeping, Common Areas and Laundry, at the direction of the Director.
• Distribute workload to guarantee maximum productivity while maintaining the high standards of the Ocean Reef Club
• Monitor safe and accurate usage of chemicals, including complete training for associates, ensuring safe storage of hazardous supplies
• Plan and conduct staff meetings, and attend other Lodging Division meetings as needed
• To ensure that staff’s physical appearance and their uniforms are to standard
• To train, supervise and motivate the Housekeeping Department associates at all times according to our standards of service, quality, and cleanliness
• Develop associates to their maximum potential for possible advancement. Establish short- and long-term goals, potential career paths, and facilitate continued training and education programs to reduce turnover ratios and increase retention for the Club
• To conduct “coach and counsel” sessions fairly and disciplinary action in a consistent manner in conjunction with Human Resources to ensure that Club policy is followed.
• To maintain a favorable working relationship with other departments and associates to foster a team-orientated workplace and project and uphold a professional appearance at all times.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Service-oriented, sociable, creative, strong leader with solid knowledge of all aspects of food, wine and beverage operation.
• Team player with good communication skills towards Members and associates
• Good knowledge of management principles: planning, organizing, motivating, controlling and results evaluation and follow-through.
• Strong ability to recruit, train and retain friendly, service-oriented associates
• System oriented management skills required for Birchstreet Ordering System, Visual One

EDUCATION AND/OR EXPERIENCE: High school diploma required. Hotel/Restaurant degree preferred or minimum 3 years of progressive experience within Housekeeping and/or Front Office departments.

LANGUAGE:  Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

MATHMATICAL SKILLS:  Basic math and accounting skills at a very minimum.

REASONING ABILITY:  Be able to work under stress without losing control of emotions. Capable of long term planning.

CERTIFICATES, LISCENSES, REGISTRATIONS:  Valid Florida driver’s license in good standing required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift and carry 25 pounds
• Must be able to stand for periods up to 12 hours at a time

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally works outside in weather conditions.
• Noise level in the work environment is usually moderate.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes is workload, rush jobs or technological developments) dictate.

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