Job Description

Amazon Connect Developer

Jersey City, NJ/ Plano, TX/Columbus, OH

• Amazon Connect Developer with LEX, AWS Lambda, Routing Schema, Bedrock & LLM
• Primary Responsibilities and Skills:
• In-depth knowledge and Strong hands on exp on
• AWS Lambda - Python/Java/Node.js
• Experience with Amazon Connect SDK
• Amazon Connect's Precision routing schema
• Amazon Connect's API
• Amazon Integration with JPMC API
• Lex - chatbot development using Lex API (Lambda)
• Bedrock, Bedrock Agent, Bedrock Agent Core
• LLM [prompt engineer] Nova, Claude, Open Al
• Amazon Connect Contact Flow design

Amazon Connect Voice Architect - Plano, TX

Design and implement scalable contact center solutions using Amazon Connect and AWS services.

• Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
• Develop and optimize contact flows, IVR, and call routing strategies.
• Integrate Amazon Connect with AWS services and automate workflows using Python .
• Build and maintain real-time audio/video solutions with WebRTC for web.
• Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
• Ensure security and compliance with AWS best practices and regulatory standards.
• Conduct interoperability testing, quality assurance, and performance optimization.
• Integrate contact center platforms with ServiceNow CRM for seamless workflow.
• Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
• Monitor and analyze metrics, reports, and dashboards to improve operations.
• Create technical documentation and architectural diagrams.
• Train and support stakeholders on system usage and best practices.
• Collaborate with IT, operations, and business teams to deliver effective solutions.

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